Refund & Cancellation Policy

Effective Date: 1 July 2022

1. Introduction: At Riverina Document Centre, we are committed to ensuring the satisfaction of our customers. This refund policy outlines the procedures and guidelines for returning purchased items and receiving refunds.

2. Refund Eligibility:

• Time Frame: Returns must be made within 30 days of the purchase date.
• Condition of Item: Items must be in their original, unopened packaging and in resellable condition.
• Proof of Purchase: A valid receipt or order number is required for all returns.

3. Non-Refundable Items:

• Items returned after 30 days of the purchase date.
• Opened or used toner cartridges.
• Special orders or clearance items.

4. Return Process:

• Initiate a Return: Contact our customer service team to initiate a return process.
• Return Shipping: Customers are responsible for return shipping costs unless the item is being returned due to an error on our part or a manufacturing defect.
• Inspection: Returned items will be inspected upon arrival. If the return meets our policy criteria, the refund process will be initiated.

5. Refund Process:

• Refund Method: Refunds will be processed to the original method of payment.
• Processing Time: Please allow up to 10 business days for the refund to be processed.
• Partial Refunds: In cases where items are not in their original condition, a partial refund may be offered at our discretion.

6. Exchanges:

• We offer exchanges for defective or damaged items. Please contact us to arrange for an exchange.

7. Customer Service: For any questions or concerns regarding our refund policy, please contact our customer service team via email sales@rivdoc.com.au.

8. Policy Amendments: Riverina Document Centre reserves the right to amend this refund policy at any time.

Cancellation Policy

Effective Date: 1 July 2022

1. Cancellation Rights:

• Customers have the right to cancel any order before it has been processed for shipping.

2. Cancellation Procedure:

• Initiate Cancellation: To cancel an order, please contact our customer service team immediately.
• Confirmation: You will receive a confirmation once your cancellation has been processed.

3. Refunds on Cancellations:

• Full Refund: If the order is successfully cancelled before it is processed for shipping, you will be eligible for a full refund.
• Refund Timing: Refunds for cancelled orders will be processed to the original method of payment within 10 business days of the cancellation confirmation.

4. Exceptions:

• Orders that have already been shipped cannot be cancelled. In such cases, please refer to our refund policy for returns.

5. Late or Missing Refunds:

• If you haven’t received a refund within the specified timeframe, first check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us on 02 6964 855

6. Amendments:

• Riverina Document Centre reserves the right to amend this cancellation policy at any time.