REFUNDS &
RETURNS.

Refund Eligibility

We are committed to ensuring the satisfaction of our customers. To be eligible for a return and refund, the following conditions must be met:

• Time Frame — Returns must be initiated within 30 days of the original purchase date.
• Condition — Items must be in their original, unopened packaging and in resellable condition.
• Proof of Purchase — A valid receipt or order number is required for all returns.

Non-Refundable Items

The following items are not eligible for return or refund:

• Items returned after 30 days of the original purchase date
• Opened or used toner cartridges
• Special orders placed on request
• Clearance or discounted items marked as final sale

Return Process

To return an item, please follow these steps:

1. 01
   Contact Our Team

   Reach out to us via email or phone to initiate your return. Have your order number and reason for return ready.

2. 02
   Package the Item

   Ensure the item is securely packaged in its original packaging. Include your proof of purchase.

3. 03
   Send It Back

   Customers are responsible for return shipping costs unless the item is being returned due to an error on our part or a manufacturing defect.

4. 04
   Inspection & Approval

   Returned items will be inspected upon arrival. If the return meets our policy criteria, the refund process will be initiated.

Refund Process

• Refund Method — Refunds will be processed to the original payment method used at the time of purchase.
• Processing Time — Please allow up to 10 business days for the refund to appear.
• Partial Refunds — In cases where items are not in their original condition, a partial refund may be offered at our discretion.

Exchanges

We offer exchanges for defective or damaged items. If you have received a faulty product, please contact us within 30 days of purchase to arrange for a replacement.

Cancellation Rights

Customers have the right to cancel any order before it has been processed for shipping. Once an order has been dispatched, it cannot be cancelled — please refer to our returns process above.

How to Cancel

1. 01
   Contact Us Immediately

   To cancel an order, contact our customer service team as soon as possible — the sooner, the better, as orders are processed quickly.

2. 02
   Receive Confirmation

   You will receive a confirmation once your cancellation has been processed and approved.

Refunds on Cancellations

• Full Refund — If the order is successfully cancelled before it is processed for shipping, you are eligible for a full refund.
• Refund Timing — Refunds for cancelled orders will be processed to the original payment method within 10 business days of cancellation confirmation.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please work through these steps:

• Check your bank account or payment method again — some refunds take a few days to appear.
• Contact your credit card provider, as processing times vary by institution.
• If you've done both of the above and still haven't received your refund, contact us directly.

Policy Amendments

Riverina Document Centre reserves the right to amend both this Refunds & Returns Policy and the Cancellation Policy at any time. Updated policies will be posted on this page with a revised effective date.

For any questions or concerns, please contact our customer service team: